Remnant Publications Returns & Exchanges
We want you to be happy with your purchase! Here at Remnant Publications, we do our best to make sure every order leaves our warehouse just as it should, but we are all human—sometimes the wrong item gets packed, something gets damaged along the way, or you simply realize you ordered the wrong thing.
Whatever the situation, please reach out. We are happy to help! We want you to have the best experience possible.
Returns & Exchanges
Most products may be returned or exchanged within 30 days of the purchase date, provided they are new, unused, and in resalable condition. Products in sealed or shrink-wrapped packaging should remain unopened.
Return Authorization Required: Before sending anything back, please contact Remnant Publications to obtain return authorization and instructions. This helps us track your shipment and ensure prompt processing upon arrival. Return authorizations are valid for 30 days from the date they are issued. Please have your order number or proof of purchase available when contacting us.
Shipping Costs: If you ordered the wrong product or simply changed your mind, you are responsible for return shipping costs and any additional shipping charges associated with an exchange. Original shipping charges are nonrefundable.
Refunds & Fees: Once an approved return has been received and inspected, the eligible purchase price will be refunded to your original form of payment. Products returned used, damaged, incomplete, or otherwise unfit for resale are not eligible for a refund, except when the return is due to an error by Remnant Publications or a product that arrived damaged or defective.
If you would like an ineligible item shipped back to you, you will be responsible for the shipping costs. A restocking fee of up to 15% may apply to customer-initiated returns requiring additional handling or repackaging.
If Something Isn't Right
If Remnant Publications sent the wrong product, omitted an item, made an error with your personalization, or sent an item that arrived damaged or defective, please notify us within 15 business days of delivery. We want to make it right!
We may ask for a photo or additional details to help determine the best solution. In some cases, a return may not be necessary. When the issue is due to our error or a product that arrived damaged or defective, we will correct it at no cost to you, with no restocking fees applied.
Delivery Issues: If tracking indicates that your package was delivered but you cannot locate it, please check around your delivery area, with household members or neighbors, and with the shipping carrier. If you still cannot locate your package, please contact us, and we will assist you in investigating.
Special Order Terms & Exclusions
Custom Items: Personalized, imprinted, engraved, or otherwise customized products cannot be returned or exchanged unless Remnant Publications made an error or the product arrived damaged or defective.
Non-Returnable Items: Digital products, downloads, gift cards, clearance and closeout items, and products marked as final sale are nonrefundable and nonreturnable, except where required by law or when an applicable product issue is covered under this policy.
Bulk Orders: Orders of 50 or more of the same product are nonreturnable, except in cases of our error or products arriving damaged or defective. If you are planning a large order, please contact us with any questions before placing your order.
Third-Party Purchases: If you purchased a Remnant Publications product through another retailer, ministry, marketplace, or seller, please contact that seller directly regarding return or exchange options.
Orders & Shipping
Order Changes & Cancellations: Need to modify or cancel an order? Please contact us immediately. If your order has not yet been processed or shipped, we will do our best to assist you. Once an order has been processed or shipped, our standard return policy applies.
Shipping Address: Please verify your shipping address at checkout. If an order is shipped to an incorrect or incomplete address provided during checkout, additional shipping charges may apply.
We're Here to Help
Have a question, need to request return authorization, or notice an issue with your order? Please reach out to our customer support team:
Remnant Publications
Toll-Free: (800) 423-1319
Phone: (517) 279-1304
Email: general@remnantmail.com
Hours: Monday–Thursday, 9:00 a.m.–5:30 p.m. Eastern Time
Website: remnantpublications.com
Please contact Remnant Publications before mailing any return to ensure proper authorization and shipping instructions.
Thank you for shopping with Remnant Publications. Every purchase helps support our mission of sharing the gospel and spreading truth like the leaves of autumn. We are grateful to have you as part of this work!